Born out of the A1 Comms Group, Yappl is a dynamic and fast-growing B2B Communications Provider.  Due to continued growth, we are seeking a full-time, permanent B2B Sales & Billing Administrator to join our forward-thinking business to business team based in Alfreton, Derbyshire.

This opportunity is offered on either an office working or Hybrid working arrangement. However, travel to the office will be required on a weekly basis, therefore you should be in commutable distance of our HO in Alfreton, Derbyshire.

ABOUT US

Yappl is one of the leading providers of the latest generation of Full Fibre connectivity, Unified Communications and Mobile solutions for businesses across the UK. Born out of the A1 Comms group, which brings over 20 years’ experience to the telecoms space, we pride ourselves on our customer centric approach, unrivalled service delivery and in-life experience. We have built the business with the intention of leading the charge around the FTTP roll out, and our talented and empowered team are at the heart of what we do.

THE ROLE

As a Sales & Billing Administrator you will be responsible for the onboarding and continuous billing support to our B2B customers. This is a varied and detail driven role that will see you assisting with the onboarding of our B2B customers, through to assisting with the monthly ‘billing run’, and any ‘In-Life’ customer account changes.

  • Ensure that all new B2B customers are correctly vetted (ID & credit checking)
  • Ensure customers are accurately onboarded to the billing platform, payment details are collected and where applicable; leases are arranged.
  • Assist in obtaining/completing documentation to transfer customer telephone number
  • Assist with in-life customer account changes
  • Be an active part of the monthly billing run
  • Support with the collection of overdue/outstanding payments
  • Liaise with the Group Accounts team to ensure collections are up to date and documented in the correct systems.
  • Provide support, exports and reports where needed for various functions within the business
  • Assist in commissions & reconciliations

THE SUCCESSFUL PERSON

We are seeking a customer focused individual who is highly detail orientated with a keen ability to analyse data. Our business is continuously growing and evolving; therefore the successful person will be both adaptable and flexible in their approach to work tasks.

Required Key Skills & Experience:

  • Prior experience within a B2B Sales Support or Billing Administration role
  • Highly personable / An excellent ability to communicate with external stakeholders effectively
  • Highly accurate with strong attention to detail
  • Data driven with good analytical skills
  • Resilient, positive and pro-active attitude with the ability to work well under pressure
  • Computer literacy working with CRM systems and MS Office Suite
  • Capable of handling and resolving complaints in a professional manner
  • Ability to work well as part of a team supporting colleagues where necessary

WHAT WE OFFER / HOURS

This is a full time, permanent opportunity, working 40 hours per week, Monday to Friday 9.00am – 5.30pm:

  • Competitive Salary DOE (£21,000 – £25,000)
  • Hybrid working opportunity (a blend of both office and home-based working)
  • Free Onsite Parking
  • 28 days holiday each year inc bank holidays, increasing yearly up to 32 days per annum
  • Pension scheme with employer contributions
  • Cashback Health Plan
  • Employee Discount (EE Network)
  • Bike to Work Scheme

Please Note: that it is a regulatory requirement that a basic DBS check is carried out on all successful candidates. The cost will be reimbursed by the company at the onset of your employment.

To apply for this role, please send  your CV to [email protected] – We would love to hear from you!