ABOUT US

Yappl is one of the leading providers of the latest generation of Full Fibre connectivity, Unified Communications, and Mobile Solutions for businesses across the UK. Born out of the A1 Comms Group, which brings over 20 years’ experience to the telecoms space, we pride ourselves on our customer centric approach, unrivalled service delivery and in-life experience.

Due to an exciting period of growth, we have a fantastic opportunity available for a full time Sales and Customer Service Administrator to join our dedicated business to business team based in Alfreton.

THE ROLE

As a Sales & Customer Service Administrator, you will be responsible for accurately onboarding customers to the billing platform, as well as ensuring payment details are collected and leases are arranged.

  • Ensure that all new B2B customers are correctly vetted (ID & credit checking)
  • Assist in obtaining/completing documentation for customer telephone number transfers
  • Assist in mobile connections & stock fulfilment
  • Assist with in-life customer account changes
  • Be an active part of the monthly bill run
  • Collect overdue/outstanding payments from customers
  • Liaise with the Group Accounts team to ensure collections are up to date and documented in the correct systems
  • Provide support, exports and reports where needed for various functions within the business
  • Assist in commissions & reconciliations

THE SUCCESSFUL PERSON

We are seeking a customer-focused and detail orientated individual with a strong ability to multitask. Our business is continuously growing and evolving; therefore, the successful person will be both adaptable and flexible in their approach to work.

Required Key Skills & Experience:

  • Minimum GCSE (or equivalent) Maths & English grade C/5 or above
  • Prior experience within a B2B Sales Support or B2B Customer Support role
  • Excellent written and verbal communication skills
  • Experience within the telecoms industry – advantageous
  • Computer literacy within Billing systems, CRM systems and MS Office Suite
  • Capable of handling and resolving complaints in a professional manner
  • Ability to work as part of a team supporting colleagues where necessary
  • Highly personable with an excellent ability to communicate with external stakeholders
  • Highly accurate with strong attention to detail
  • Resilient and pro-active attitude, with the ability to work well under pressure

WHAT WE OFFER / HOURS

This is a full time, permanent opportunity, working Monday to Friday 9.00am – 5.30pm:

  • Competitive Salary DOE £20,000 – £23,000
  • Fantastic career progression opportunities
  • 28 days holiday (including bank holidays) – increasing yearly up to 32
  • Pension scheme with employer contributions
  • Cashback Health Plan
  • Employee ‘Friends and Family Discount Scheme’
  • Bike to work scheme
  • Free on-site parking

Please Note: that it is a regulatory requirement that a basic DBS check is carried out on all successful candidates. The cost will be reimbursed by the company at the onset of your employment.

To apply, please send your CV and cover letter to: [email protected]