Job Description

Job title:                  Outbound Sales Advisor

Employed by:          A1 Comms Ltd

Reporting to:           Sales Team Manager

Direct reports:         None

Based:                     Pride Park, Derby



To drive customer growth for A1 Comms Ltd through outbound calling campaigns. To acquire good quality business by converting traffic from online and offline advertising.



The Outbound Sales Advisor will communicate through various mediums of contact including live telephone conversations and live chat.

Key responsibilities will include:-

  1. Acquire good quality business using ethical selling techniques and ensuring the customer needs are met
  1. Achieving individual sales and service measures and targets as set out by their Line Manager
  1. Following agreed sales processes at all times and ensuring that all rules, procedures and policies in the areas of risk and compliance are adhered to
  1. Ensure that quality commitments are upheld and re-enforced across all aspects of your role


Role and Responsibilities


  • Receive customer enquiries by telephone and successfully convert these into sales
  • Maximise service and sales profitability by upselling and cross selling other products and services
  • Outbound call existing and prospect customers to secure repeat and new business
  • Carry out ‘regulated activity’ as required by the business
  • Carry out bespoke sales campaigns as required by the business
  • Proactively sell 3rd party products and services
  • Ability to engage with the customer and build rapport
  • Use effective questioning techniques to identify and understand customer needs
  • Use benefit statements to personalise the product and/or service to the customer needs
  • Overcome objections and use effective closing techniques to gain commitment from the customer
  • Ensure the majority of time is spent in contact with our customers – while still completing administration requirements
  • Communicate effectively and accurately via various mediums of communication


  • Ensure delivery against individual performance
  • Achieve passes in all role specific tests/assessments undertaken

Processes, procedures, risk and compliance

  • Ensure all procedures, rules and regulatory compliance standards are consistently achieved
  • Follow agreed sales processes, call structures and scripts in place at all times to make sure all customers are treated consistently and fairly, and to ensure operational losses are minimised
  • Fully understand the regulatory principles of business and be familiar with, and adhere to, policies and procedures in relation to ‘regulated activity’
  • Maintain and share a high level of product and procedural expertise
  • Be vigilant against fraud and risk


  • Ensure you are up to date with developments and verbal/written communications issued by Line Management
  • Accurately capture data
  • Convey sometimes complex information in a clear, concise way
  • Create outstanding customer confidence in the products and services offered by ensuring a professional performance and exceptional commitment to customer care
  • Adopt the quality and sales standards within the ‘Behaviours and Skills’ observation framework to develop and maintain individual competence and performance
  • Review ‘Development Agreement’ and take action as required
  • Prepare for and participate in coaching sessions with Line Manager as required


Generic Role Requirements

  • To maintain your personal and professional development to meet the changing demands of the role and to participate in appropriate training activities
  • To undertake other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
  • To carry out responsibilities with due regard to the company’s general operating policies, commensurate with the post and/or as detailed in the Company Handbooks, including those contained within the Staff Handbook and Health and Safety Manual
  • To have, at all times, professional courtesy and respect for all management, employees, customers and suppliers of the company


Qualifications and Competencies

  • Excellent verbal and written communication and interpersonal skills
  • Positive and pro-active attitude
  • A genuine passion for helping others
  • Professional at all times
  • Open and honest
  • Computer literacy
  • Objection handling
  • Ability to work as part of a team supporting colleagues where necessary
  • Ability to work under pressure
  • Achieve passes in all role specific tests/assessments undertaken

Return to this job listing